PRIVACY POLICY
Alternativa Humana, S. A. de C. V. (LLC) and/or Soluciones de Staff. S. A. de C. V. and/or Prathama S. A. de C. V., hereinafter “Alia”, with address at: BARRANCA DEL MUERTO No. 514 COL. LOS ALPES, is responsible for the treatment of your personal data.
How to contact us:
Privacy office: Personal Data Protection Department, located in the administration area.
Address: BARRANCA DEL MUERTO 514 COL. LOS ALPES
E-mail address: avisodeprivacidad@aliamex.com
Telephone number: 55-3626-1000
Your personal data will be used for the following purposes:
- To provide the services and products requested by you and to comply with your needs and expectations;
- To inform about changes, new products or services related to the requested service;
- To comply with the obligations we have with our clients;
- To evaluate the quality of service, as well as conduct internal studies on consumption habits.
For the purposes outlined in this privacy notice, we may collect your personal information in different ways: when you provide it to us directly; when you visit our website or use our online services; through the activities you perform within our facilities; and when we obtain information through other sources that are permitted by law.
- We directly collect your personal data, when you provide it to us by various means, such as when you participate in our promotions or give us information to provide you with a service.
- We also collect your personal data when you visit our website or use our online services, as well as collecting it from other sources permitted by law.
- We may obtain information about you from other sources permitted by law, such as telephone or employment directories.
We inform you that, in order to comply with the purposes set forth in this privacy notice, sensitive personal data will be collected and processed, such as those referring to present or future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, sexual preferences, etc.
We ensure that the information collected will be treated under the strictest security measures that guarantee its confidentiality.
In accordance with the provisions of Section 9 of the aforementioned Law, the express consent for the processing of your sensitive personal data is required. Thus, we ask you to indicate whether or not you accept the treatment:
[ ] I consent to the processing of my sensitive personal data in accordance with the terms and conditions of this privacy notice.
You can stop receiving promotional messages by landline or cell phone by sending a request to the following e-mail address: avisodeprivacidad@aliamex.com
You may also opt out of receiving marketing mailings. The promotional mailings may contain opt-out instructions or you may opt-out of receiving postal mailings. You may also opt out of receiving promotional e-mails by sending a request to the following e-mail address: avisodeprivacidad@aliamex.com
You have the right to access your personal data in our possession and the details of their treatment, as well as to rectify them in case they are inaccurate or incomplete; to cancel them when you consider that they are not required for any of the purposes stated in this privacy notice, when they are being used for non-consensual purposes or when the contractual or service relationship has ended. You can also object to their treatment for specific purposes.
The mechanisms that have been implemented for the exercise of these rights are through the presentation of the respective request at: avisodeprivacidad@aliamex.com
The user of the services or their legal representative may request access, rectification, cancellation or objection at any time to the data controller regarding the personal data concerning to them.
The request for access, rectification, cancellation or objection shall be submitted in writing to the Personal Data Privacy Department at our offices located at:
Administration Area, located at Ave. Bonampak No. 70-01 Centro Corporativo Global Cancún, Torre B, Tercer Piso, Oficina 301 Supermanzan 3 esq. Coba Cancún, Quintana Roo. C.P. 77500
The request must contain and be accompanied by the following:
I.- Name and address, of the user of the services as well as a telephone number and other means to send notifications about your request;
- In order to prove their identity, the request of the natural person must be accompanied by the original and a copy of one of the following documents:
- Valid passport
- Voter ID card (INE)
- Professional license
- National Military Service card
- Current immigration document issued by the competent authority (in the case of foreigners).
- Consular Registration certificate
- Electronic signature protected by a valid digital certificate.
III.- In case the request is submitted through a legal representative, a power of attorney signed by the owner of the data, expressly stating that said legal representative is authorized to enforce the rights of access, rectification, cancellation and objection on behalf of the user, duly notarized before a Notary Public, must be attached to the request in order to guarantee legal certainty for both the interested party and for the institution itself. Said power shall be accompanied with some of the identification documents of the user previously mentioned in number two. Additionally, the legal representative must attach a power of attorney also notarized before a Notary Public.
IV.- The clear and precise description of the personal data with respect to which the exercise of any of the aforementioned rights is sought.
V.- Any other element or document that that indicates the location of personal data.
VI.- In the requests for rectification of personal data, the user of the services must clearly indicate, in addition to the above, the modifications to be made and provide documentation that supports their request.
V.- Within a maximum period of fifteen days, counted from the date on which the request for access, rectification, cancellation or objection was received, the responsible party will communicate to the user of the services the determination adopted, so that, if appropriate, the same is made effective within the fifteen days following the date on which the response is communicated.
VI.- In case of requests for access to personal data, and upon proof of the identity of the applicant, user of the services or legal representative, the delivery shall be made as the case may be. The deadlines indicated will be counted in business days. The obligation of access to information shall be deemed fulfilled when the personal data is made available to the user of the services; or by issuing non-certified copies, electronic documents or any other means that the user of the services is informed of once the request has been made.
VII.- The aforementioned terms may be extended only once for an equivalent period, provided that the circumstances of the case so justify.
VIII.- The data controller may deny access to the personal data, or to rectify or cancel it, or grant objection to the processing thereof, in the following cases:
- When the requester is not the owner of the personal data or the legal representative is not duly accredited to do so;
- When the personal data of the applicant is not found in the database;
- When the rights of a third party are violated;
- When there is a legal impediment, or the resolution of a competent authority restricts access to personal data or does not allow the rectification, cancellation or objection of the same;
- When the rectification, cancellation or objection has been previously made.
The aforementioned refusal may be partial, in which case the responsible party will carry out the access, rectification, cancellation or objection requested by the user of the services in a partial manner.
The delivery of personal data will be free of charge, and the user of the services must cover the justified shipping costs or the cost of reproduction in copies or other formats.
Within a maximum period of fifteen days from the date on which the request for access, rectification, cancellation or objection was received, the responsible party will communicate to the user of the services the determination adopted, so that, if appropriate, the determination adopted becomes effective within fifteen days following the date on which the response is communicated. In the case of requests for access to personal data, the delivery shall be made upon proof of the identity of the requester or legal representative, as appropriate. The deadlines indicated will be counted in business days.
The obligation of access to information shall be deemed fulfilled when the personal data is made available to the user of the services; or by issuing non-certified copies, electronic documents or any other means that the user of the services is informed of once the request has been made.
If the user of the services requests access to the data from a person who is presumed to be the responsible party and this person turns out not to be the responsible party, it will be sufficient to indicate this to the user of the services by any of the aforementioned means, in order to consider the request as fulfilled.
The data controller may deny access to the personal data, or to rectify or cancel it, or grant objection to the processing thereof, in the following cases:
- When the requester is not the owner of the personal data or the legal representative is not duly accredited to do so;
- When the personal data of the applicant is not found in the database;
- When the rights of a third party are violated;
- When there is a legal impediment, or the resolution of a competent authority restricts access to personal data or does not allow the rectification, cancellation or objection of the same;
- When the rectification, cancellation or objection has been previously made.
Such right shall be exercised by the user of the services free of charge, upon proof of identity to the data controller. However, if the same person repeats his request in a period of less than twelve months, the costs will not be greater than three days of the General Minimum Wage in force in the area of the person responsible for the information, unless there are substantial modifications to the privacy notice that motivate new consultations.
Your request must contain the following information contained in the corresponding form, to exercise the rights of access, revocation or cancellation of your data, which are located in the Personal Data Privacy Department referred to above.
For further information, please contact our privacy department at 55-3626-1026 or avisodeprivacidad@aliamex.com or visit the “Full privacy notice” section on our website (www.aliamex.com).
Your personal data may be transferred and processed inside and outside the country by persons external to the company. In that sense, your information may be shared with affiliates, subsidiaries, controlling companies, shareholders, partners and third parties with whom we have business relationships, to comply with contractual obligations, requirements of competent authorities, and those of our corporate purpose.
We undertake not to transfer your personal information to third parties without your consent, except for the exceptions set forth in Section 37 of the Federal Law for the Protection of Personal Data in the Possession of Private Parties, as well as to carry out this transfer under the terms set forth in that law.
Except in the cases established in Section 37 of the aforementioned Law, if you do not express your opposition for your personal data to be transferred, it will be understood that you have given your consent to do so.
[ ] I do not consent to the transfer of my personal data under the terms set forth in this privacy notice.
By virtue of the fact that we will transfer sensitive personal data, we require your express consent, in accordance with the provisions of Section 9 of the aforementioned Law, so we ask you to indicate whether you accept this transfer:
[ ] I consent to the transfer of my sensitive personal data in accordance with the terms and conditions of this privacy notice.
We reserve the right to make changes or updates to this privacy notice at any given time, in order to comply with new legislations, internal policies or new requirements for the provision or offering of our services or products.
These changes will be available to the public through the following means: (i) visible advertisements in our establishments or customer service centers; (ii) leaflets or brochures available in our establishments or customer service centers; (iii) on the “Privacy Notice” section on our website (www.aliamex.com) (iv) or we will send them to the last e-mail address you provided us.
Cookies are text files that are automatically downloaded and stored on the hard disk of the device of the user when browsing a specific Internet page, which allows the Internet server to remember some information about the user, including his preferences for viewing pages on that server, name and password.
Web beacons are images inserted in an Internet page or e-mail, which can be used to monitor the behavior of a visitor, such as storing information about the IP address of the user, the duration of interaction time on that page and the type of browser used, among others.
We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:
- Your browser type and operating system.
- The Internet pages you visit.
- The links you click on.
- Your IP address.
- The site you visited before entering our site.
These cookies and other technologies can be disabled. To learn how to do this, check the following link or visit this electronic address: chrome://settings/clearBrowserData
If you believe that your right to protection of personal data has been violated by any conduct of our employees or our actions or responses, and you presume that, in the processing of your personal data, there is any violation of the provisions of the Federal Law for the Protection of Personal Data in the Possession of Private Parties, you may file a complaint with the IFAI. For more information visit www.ifai.org.mx 2223323
